RETURNS & EXCHANGES
Customer satisfaction is of the utmost importance to us. Unused/undamaged products can be returned within 14 days of delivery. All items must be returned in perfect condition with tags still attached. If you wish to return an item please fill out the form on our contact page or request your return electronically by contacting us via email at email@example.com. In your email please include your customer order number, which items you would like to return or exchange, the reason for your return/exchange.
** Please do not return items without getting in touch first as we will send you the correct return address.
- Pack the items in the original packaging and enclave securely.
- Ship with the courier of your choice and ask for a tracking number. You are always responsible for the package until it has arrived safely at Knitknitz.
Please note that shipping charges are non-refundable.